House/ Booking Rules
Check IN/ OUT
Rates + Min stays
Pets allowed under following rules:
Unfortunately this property is NOT suited for those with mobility disabilities or difficulties with steps and stairs.
- There is a run of steps to the entrance of the building
- The ground floor has a series of steps as the floor level steps down a hill in 2 places.
- The top floor with living room and double bedroom has a flight of stairs.
Cancellation/ Refund Rules
- Cancel within 72 hours of booking and 14 days before date of check-in to get a full refund.
- Cancel 3 or more months before date of check-in for full refund.
- Cancel up to 28 days before check-in and get a 60% refund.
- Cancel up to 14 days BEFORE check in and get a 50% refund
No shows OR cancelling within 14 days of Check In get NO REFUND. If a guest leaves early you are not due a REFUND for any unspent Days/Nights
Shuttaford Partnership General Terms and Conditions
1. The Parties
The Owner: means the owner of the Property: Shuttaford Partnership .
The Tenant: means the person booking a holiday in accordance with these Conditions.
2. Agreed Terms
The definitions and rules of interpretation in this Clause 2 apply to these Conditions.
Commencement Date: means the date of the commencement of the holiday as confirmed by the Agent.
Departure Date: means the date of the end of the Holiday as confirmed by the Agent.
Holiday: means the period from 4.00.p.m. on the Commencement Date until 10.00 a.m. on the Departure Date unless otherwise agreed by the Owner
Holiday Rental: means the total fee payable for the holiday inclusive of the Deposit, but exclusive of any security deposit and any other property specific extras.
Notice in Writing: Means notice by post or e-mail to the offices of the Owner.
Promotion Material: means all paper and electronic media produced by the Agent to market the Property. It does not include any material produced by third parties.
The Property: means the Owner’s property as described in the Promotion Material.
3. Nature of the Agreement
3.1 The Tenant, by booking the Property through this website, enters into a Contract with the Owner of that Property subject to these Conditions.
3.2 A Licence under these conditions is granted by the Owner to the Tenant for the purposes of holiday accommodation, as defined in schedule 1, paragraph 9 of the Housing Act 1988 and is not intended to create a relationship of Landlord and Tenant between the parties. The Tenant shall not be entitled to a tenancy, or to an assured shorthold or assured tenancy, or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure now or when the Holiday ends. If the Tenant or any member of the Tenant’s party fails to vacate the Property after the Holiday the Owner shall be entitled, apart from other remedies, to charge the Tenant a fee proportionate to the Holiday for the continued period of occupation.
Due to the unique nature of the properties it is NOT suitable for disabled access. If the Tenant is in any doubt as to the suitability of the Property they are strongly recommended to contact the owner at the earliest possible opportunity.
5.1 1no. Well behaved dog is permitted in the Property,
5.2 Under no circumstances should the number of such pets exceed 1no, unless previously agreed in writing with the Owner
5.3 A fee (specified at the time of booking) per pet will be payable in respect of each week or part week occupation.
5.4 Pets are not allowed on the furniture or in any bedrooms within the Property.
5.5 Pets must:
(a) not be left alone at the Property at any time;
(b) be house trained; and
(c) be at least 6 months old.
(d) RESTRICTED TO THE GROUND FLOOR OF THE PROPERTY
5.6 The Tenant is responsible for cleaning up after their pet and removing as much pet hair as possible from the Property by the end of the Holiday. If in the reasonable opinion of the Owner the property requires additional cleaning following a pet’s stay (including but not limited to removal of pet hairs and carpet cleaning), this will be charged to the Tenant.
6. Right to Occupy, Party Size and Late Arrival
6.1 The Owner permits the Tenant and the Tenant’s party (but no more than the number of people stated in the Booking) to occupy the Property for a Holiday, payment for which is required in advance, together with the use of furnishings, kitchen equipment, crockery, glass, etc. Bed linen and towels (but not beach towels) will be supplied in the Property, unless otherwise stated.
6.2 The Tenant must certify when completing or confirming the booking that they are over 18 years of age. The Tenant must be a member of the occupying party and be authorised to agree to these Conditions on behalf of all party members. The Tenant agrees to take responsibility for all members of the party (including any additional invitees to the Property) including any payments, default or change in personal circumstances. The Owner reserves the right to terminate this Contract without prior notice should the Tenant be in breach of any requirement as stated in this clause 6.2.
6.3 The Tenant’s right to occupy the Property may be forfeited without compensation or an additional charge made should the Tenant allow more guests to occupy the Property than stated on the booking form or should any additional overnight guests be entertained without the Owner’s express permission.
6.4 The use of the Property for the purposes of a hen/stag party is not permitted.
6.5 The Property is available for occupation no earlier than 4.00 p.m. on the day of arrival and must be vacated by 10.00 a.m. at the latest on the day of departure.
6.6 If the Tenant arrives outside office hours the Tenant will be able to gain access through a lock box, the code of which, will be supplied to the Tenant 1 day before their travels.
6.7 You acknowledge that this agreement confers on you the right to occupy the premises for the purposes of a holiday or short-term temporary stay, and is not being used as a permanent dwelling house.
7. Booking and Payments
7.1 A booking is only accepted by the Owner by the supply of all required booking details via website, or telephone.
7.2 Fees quoted are on the basis of self catering, and include all linen (including towels), heating and electricity. There are no additional charges for items such as high chairs and travel cots (although these need to be requested on the booking form at the time of booking)
7.3 The maximum number of guests allowed to stay at any one time is 8. This number includes any children, toddlers or infants.
7.4 Any day guests are your full responsibility, and we reserve the right to ask any guests that behave in an unreasonable or inappropriate manner to leave
7.5 We would request that all guests park in the area designated for The Barn.
7.6 There is space for 4 cars to park in driveway behind the Barns and next to the barn entrance . The distance from this to The Burrow front door is approximately 2 metres, via some wide steps. Please do not park in the main driveway for Shuttaford Farm House.
8.1 If you have to cancel your booking you must notify us in writing, either by email, or letter sent by registered post only, at the earliest possible time.
Strict policy – Free cancellation within 48 hours
8.2 Cancel within 48 hours of booking and 14 days before check-in to get a full refund.
8.3 Cancel up to 28 days before check-in and get a 60%refund.
8.4 Cancel up to 14 days BEFORE check in and get a 50% refund
8.5 No shows OR cancelling within 14 days of Check In get NO REFUND. If a guest leaves early you are not due a REFUND for any unspent Days/Nights
9. Property Description
9.1 The Owner works hard to ensure that the Property is fairly and accurately described. Occasionally the Owner will make changes to the set-up of their property , where these changes materially alter the nature of a booking the Agent will contact the Tenant in writing informing the Tenant of the nature of the changes.
9.2 Internet access is available, however no guarantee is made over the speed and quality of the service. Do not expect to be able to stream music or video.
9.3 By placing a booking the Tenant confirms that they have read the full property description and any notifications held within.
9.4 We can accept no liability for any minor inaccuracy in these.
10. Tenant’s Obligations
10.1 The Tenant must:
10.1.1 allow the Owner or the Agent or its authorised representatives to enter the Property to inspect the state of it and to carry out any necessary works of maintenance or repair, at all reasonable times upon 24 hours prior notice or in the event of emergency at any time without notice, causing as little inconvenience to the Tenant as is reasonably practicable and making good any damage caused to the Property and to the Tenant’s property;
10.1.2 keep the Property and all furniture, fittings and contents in the same state of repair and condition as at the commencement of the holiday. All damage, breakages or equipment failure in the Property or to its contents must be reported to the Owner as soon as is reasonably practicable. The Owner will make reasonable endeavours to repair the damage as soon as is practicable, however there is no guarantee that the repairs will be affected during the Holiday period. Should any damage to the Property be caused by any act or omission of the Tenant then the Tenant shall be liable for the cost of replacement or repair of any such item. The Tenant agrees to notify the Owner of any such damage as soon as is reasonably practicable and the Owner shall notify the Tenant of the cost of any such replacement or repair within 14 days of the damage being reported. Any repair or replacement shall be to the original standard. Should any damage caused by an act or omission of the Tenant result in a cancellation of a future booking of another tenant then the Tenant shall be held liable for all consequential losses related thereto;
10.1.3 not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or to any other occupier of adjoining properties;
10.1.4 not to do or permit any acts that would make any insurance policy on the Property void or voidable or increase the premium;
10.1.5 be responsible for placing any rubbish in the correct bags and location for collection as per the individual property’s waste collection instructions. The Owner reserves the right to pass on any charges resulting from incorrect disposal of rubbish;
10.1.6 not smoke inside the property, or any area around the property where a ‘no smoking’ sign is displayed.
10.2 In the event that there is a dispute between the Parties and the Tenant is found at fault then the Tenant shall be responsible for meeting the Owner’s and Agent’s reasonable costs (and if applicable legal fees).
10.3 The Owner or the Owner’s nominated representative reserves the right to repossess the Property in the event that any of the requirements as stated in clauses 10.1.1 to 10.1.6 inclusive are breached. The Owner further reserves the right to repossess the Property if excessive damage is caused by the Tenant or by a member of the Tenant’s party.
10.4 Declare any special requirements to a member of the Agent’s team before the booking is placed. It is the Tenant’s responsibility to make the Agent aware of any allergies, mobility issues or other considerations that may require consideration at the time of booking.
11. Security Deposits
11.1 a £200 security deposit is liable for this property. The security deposit is not taken at time of booking or held by the owner. The Tenant credit card details used to book the Holiday are stored securely by STRIPE, and the OWNER reserves the right to charge against this up to the value of the security deposit.
11.2 The owner shall inform the tenant of their intent to charge on the security deposit and outline the costs and breakdown of the charge within 7 days from end of the tenants holiday.
12. Holiday Insurance
12.1 Once a Tenant has made a booking then he becomes liable to the Owner for the Deposit and balance of the Holiday Rental as more fully described in clauses 7 and 8 of this agreement. The Tenant is strongly recommended to secure holiday insurance.
13. Damage to the Property
13.1 The Tenant shall be liable for the full cost of any damage which the Tenant or a member of its party, or its additional guests or invitees cause to the Property in connection with a booking (being before, during or after a Holiday).
13.2 In the event the Tenant or a member of its party, or its guests or invitees cause any damage to the Property, the Tenant acknowledges and agrees that the Owner may deduct the cost of rectifying such damage from the Tenant’s security deposit or may debit the Tenant’s credit or debit card up to the value of the damage caused.
13.3 Please inform us of anything that you discover is damaged upon your arrival, at the earliest opportunity.
14.1 The Tenant, and its guests and invitees, agree:
- To keep the Property clean and tidy
- To leave the Property in a similar condition to how the Tenant found it
- To behave in a way, at all times while at the Property, which does not break any law
- Not to use the Property for any illegal or commercial purpose
- Not to sublet the Property or any part thereof or otherwise allow anyone to stay in it who the Agent has not previously accepted on behalf of the Owner as a member of the Tenant’s party
- Not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt of affect the enjoyment of others
- To enable the Owner to access the Property, if required during the Holiday
15.1 If the Tenant has a complaint in respect of the Property then this must be reported to the Owner within 24 hours of the issue arising, to ensure sufficient time is allowed to investigate and/or take the necessary remedial action. No compensation will be offered to a Tenant by the Agent or Owner should the Tenant deny the Owner or Agent the opportunity to rectify the issue during the Holiday. If the issue is not resolved to the Tenant’s satisfaction during their stay, they must contact the Owner within 14 days of their departure date.
15.2 Neither the Owner nor the Agent accepts responsibility for work taking place outside the boundary of a Property, or for noise or nuisance resulting from third party activity over which the Owner or the Agent has no control.
16. Property Unavailable Before Holiday Period
In the event that the Property becomes unavailable for reasons beyond the control of the Owner, the Holiday Rental and any other sums paid by the Tenant will be refunded. The Tenant will have no further claim against the Owner or the Agent.
17. Early Termination
This Agreement may be cancelled before the end of the Holiday by the Owner giving the Tenant notice only in the event that the Tenant is in material breach of the terms of these Conditions, or by reason of fire or some other catastrophic event of a type covered in an insurance policy. In the case of cancellation other than by reason of the Tenant’s default the Owner shall return to the Tenant the appropriate proportion of the Holiday Rental attributable to the unexpired portion of the Holiday.
We reserve the right
17.1 to refuse any reservation or booking which you make and if there is such a refusal, we will return any money which you have paid.
17.2 To cancel any confirmed booking, if circumstances relating to the property or its accommodation make this necessary. If this occurs we will refund any money which you have paid.
17.3 To cancel any letting forthwith if:
i) you or any member of your party behave in such a way as to cause damage to the property let to you, or its furniture or contents or
ii) if such behavior causes a nuisance or annoyance to the owner or any adjoining or neighbouring property. If cancellation is made for either of these reasons no refund will be made of any money you have paid.
18.1 Neither the Owner nor the Agent shall be liable for any death or personal injury occasioned to the Tenant or member of the Tenant’s party, or its additional invitees or guests, unless such death or personal injury is a direct result of an act of negligence or breach of statutory duty by the Owner or by the Agent or any of their employees (providing they were at the time acting in the course of their employment).
18.2 The Tenant must take all necessary steps to safeguard personal property. No liability is accepted by the Owner or by the Agent in respect of damage to, or loss of, such personal property except where the damage or loss is caused by any act of negligence or breach of statutory duty by the Owner or by the Agent or that of any of their employees (providing they were at any time acting in the course of their employment). The Agent acts only as an Agent for the Owner, as such the Agent cannot accept any liability for any act of negligence or breach of statutory duty by the Owner or anyone representing, or employed by, the Owner.
18.3 Except in respect of death or personal injury, if the Owner or the Agent is found liable to the Tenant on any basis, the maximum liability of the Owner or the Agent to the Tenant is the amount of the Holiday Rental. Neither the Owner nor the Agent shall be liable to the Tenant by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the expressed terms of contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Owner or the Agent, their representatives or agents or otherwise) which arise out of or in connection with these.
18.4 Every effort is made to ensure all items of equipment described and supplied by the Owners are in good working order; however no guarantee is given or liability accepted if breakdowns occur before or during a holiday. Whilst the Agent and/or Owner will endeavour to organise repairs or replacements as quickly as possible, delays may occur, particularly during the main season.
18.5 Nothing in these Conditions affects liability for death or personal injury caused by the Owner’s or Agent’s negligence or for fraudulent misrepresentation, or statutory rights as a consumer.
19. Data Protection
19.1 Please see the Privacy page which explains how the Owner will process your personal data
20. Third Party Rights
20.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
20.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement is not subject to the consent of any person that is not a party to this agreement
21. Applicable Law and Jurisdiction
These Conditions shall be governed by and construed in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts
22. Clause Headings
Clause Headings are inserted for convenience and are to be ignored for the purposes of construction.
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